FAQs

Prices on tesgee.com are shown in USD.

No. Tesgee is an independent aftermarket accessories retailer. We are not affiliated with, endorsed by, or sponsored by Tesla, Inc. Tesla model names are used only to identify vehicle compatibility.

Each product page lists compatible Tesla models, years, and variants where applicable. Please review the fitment information before ordering. If you are unsure, contact us before purchase and we will help check compatibility.

Tesgee accepts Visa and Mastercard credit and debit cards, PayPal, Google Pay, and Apple Pay. Apple Pay is available on eligible devices and supported browsers. Payment options are displayed only when supported by your device, browser, region, wallet setup, and PayPal eligibility. A PayPal account is not required when paying directly with an accepted credit or debit card.

You may request a change or cancellation before the order ships. Once an order has shipped, it cannot be canceled and must be handled through the return process after delivery.

Yes. After checkout, we send an order confirmation to the email address used for your purchase. Please keep that email and order number for support or tracking requests.

Tesgee currently ships to U.S. shipping addresses only from our fulfillment warehouse in Guangzhou, China. This warehouse is separate from our business address in Nanchong, Sichuan, China. Most orders are processed within 1-3 business days, and standard U.S. delivery usually takes 7-12 business days after dispatch.

We use YunExpress.

Tracking information is sent by email after your order ships. You can also use the Track Order page with your order number and email address.

Standard shipping is free for every online order shipped to a United States address, with no minimum order value. Tesgee also pays the customs duties, import taxes, and customs-clearance fees associated with your order. Delivery estimates and any destination-specific notes are shown during checkout and summarized in our Shipping Policy.

You may request a return within 30 days of delivery. The request date preserves your eligibility, so the parcel does not need to reach our warehouse within those 30 days. You may open the package and perform a non-destructive test fit. For a preference or fitment return, the item must remain unused, uninstalled, undamaged, complete, and in its original packaging with all included parts and single-use installation materials intact. Approved U.S. returns include a prepaid label, and we do not charge a restocking fee. See our Returns & Refunds page for the full policy.

No login is required. Start on the Return or Refund Request page within 30 days of delivery using your order number and checkout email. We review requests within one business day. Photos are required for damaged, defective, incorrect, or incomplete items and optional for preference, fitment, and non-delivery requests. If a return is required, use the prepaid label in the approval email and give the parcel to the carrier within 14 calendar days after approval.

Return shipping is free for approved U.S. returns, including preference and fitment returns and items that arrive damaged, defective, incomplete, or incorrect. We email a prepaid label after approval and do not charge a restocking fee. Use only the supplied label; independently purchased return shipping is not reimbursable unless we agree in writing first.

Submit a return or refund request within 30 days of delivery or the estimated delivery window. Photos are required for damaged, defective, incomplete, or incorrect items, but not for a package that was not received. After confirmation, you may choose a replacement or a full refund to the original payment method. If a physical return is needed, we provide the prepaid label. We may resolve some low-value items without requiring a return.

For preference and fitment returns, we issue the approved refund to the original payment method within three business days after the item reaches our warehouse and passes inspection. For confirmed damaged, defective, incomplete, incorrect, or not delivered orders, we issue the refund within one business day after confirmation. PayPal, your bank, or your card issuer may need additional time to post the credit.

We provide replacements for confirmed damaged, defective, incomplete, incorrect, or not delivered orders. If you want a different model or variant, return the original item for a refund and place a new order. We do not reserve exchange inventory.

Some products include installation details on the product page. If you need help with a product you purchased, contact us with your order number and product name.