Tesgee Policy

Privacy Policy

Last updated: May 20, 2026

This Privacy Policy explains how Tesgee collects, uses, shares, and protects information when you visit tesgee.com, place an order, create an account, contact support, or use our online services.

Overview

Tesgee is an independent aftermarket accessories retailer. We use customer information to operate our store, process orders, deliver products, provide support, improve our website, and meet legal or security obligations. We do not sell your personal information.

Information We Collect

We collect information you provide directly, information generated when you use our website, and information from service providers that help us process orders and payments.

Order and account information

This may include your name, email address, phone number, shipping and billing address, order number, products purchased, order status, and customer account details.

Payment information

Payments are handled by secure payment providers such as PayPal, card processors, and supported wallet payment services. Tesgee does not store your full card number.

Support communications

If you contact us, we may collect your message, order details, photos, attachments, return or refund information, and any other information needed to respond.

Website and device data

We may collect IP address, browser type, device information, referring pages, pages viewed, cart activity, cookie identifiers, and general website usage data.

How We Use Information

We use information for the purposes described below:

  • Process payments, confirm orders, and send order updates.
  • Ship products, provide tracking, and manage delivery issues.
  • Provide customer support, returns, refunds, exchanges, and warranty-related assistance.
  • Operate accounts, carts, checkout, product pages, and site features.
  • Detect fraud, prevent abuse, protect our website, and keep checkout secure.
  • Improve products, website performance, customer experience, and advertising relevance.
  • Send service messages, policy updates, and marketing messages where allowed by law.
  • Comply with tax, accounting, legal, regulatory, and dispute-resolution obligations.

Cookies, Analytics, and Ads

We use cookies and similar technologies to keep the website working, remember your cart, maintain sessions, understand website performance, and measure advertising results. Some cookies are required for checkout and cart functionality. If you block cookies, parts of the website may not work correctly.

We may use analytics and advertising tools, including Google services, to understand visits, measure conversions, improve campaigns, and show more relevant ads. These providers may process device, browser, cookie, event, and interaction data according to their own policies and your account or browser settings.

How We Share Information

We share information only when needed to run our business, provide the service you requested, comply with law, or protect our rights. This may include sharing information with:

  • Payment providers, card networks, wallet payment services, and fraud-prevention providers.
  • Shipping carriers, fulfillment partners, and delivery tracking providers.
  • Email, customer support, hosting, security, analytics, and advertising service providers.
  • Professional advisers, tax or accounting providers, and legal or regulatory authorities.
  • Successor entities if Tesgee is involved in a merger, acquisition, reorganization, or asset transfer.

Service providers are expected to use the information only for the services they provide to us.

International Processing

Tesgee works with service providers and carriers that may operate in different countries or regions. Your information may be processed outside your country of residence where privacy laws may differ. We use reasonable measures to protect information when it is processed by our service providers.

Data Retention

We keep personal information for as long as needed to provide services, complete orders, support returns or refunds, maintain business records, comply with legal obligations, resolve disputes, and prevent fraud. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have the right to request access, correction, deletion, portability, restriction, or objection related to your personal information. You may also opt out of marketing emails by using the unsubscribe link in those messages or by contacting us.

To make a privacy request, please contact us using the details below. We may ask you to verify your identity and provide order details before completing certain requests.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take reasonable steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. If a change is material, we may provide additional notice where appropriate.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact Tesgee:

Email: support@tesgee.com

Call/Message: +86 18661206061

Support Hours: Monday-Friday, 9:00 AM-6:00 PM (GMT+8)

Website: tesgee.com

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