Support Center
Choose the fastest way to get help.
Order Issues
- Where is my order?
- I did not receive tracking
- My package is delayed
- I entered the wrong address
Use Track Order with your order number + checkout email.
Shipping Info
- Ships from Guangzhou, China
- YunExpress
- 1-3 business days processing
- 7-12 business days delivery after processing
- Tracking email will be sent
Return / Refund
- Request within 30 days
- No login required
- Order number + checkout email required
- Prepaid label for approved U.S. returns
- No restocking fee
- 14 days to give the parcel to the carrier
- Do not send items back before approval
Damaged / Defective / Incorrect / Missing
- Submit within 30 days
- Upload at least one clear issue photo
- No product photo for non-delivery
- Choose replacement or full refund
A prepaid label is provided only when the item needs to come back.
Contact Info
- [email protected]
- +86 18661206061
- Call / Message
- +86 18661206061
- Support Hours
- Monday-Friday, 9:00 AM-6:00 PM (GMT+8)
- Contact Form
- Use our contact form to send us a message.
Frequently Asked Questions
View all FAQsCan I track my order without logging in?
Yes. Use your order number and the email address used at checkout on the Track Order page.
How long does shipping take?
Most orders are processed in 1-3 business days and arrive 7-12 business days after processing.
Do I need approval before returning an item?
Yes. Submit a request first. If a return is required, we email a prepaid label with the correct address after approval.
Where is my order shipped from?
Orders ship from our Guangzhou, China warehouse and usually travel with YunExpress.
How do I know if a product fits my Model Y?
Review the fitment details on the product page. If you are still unsure, contact us before ordering.
What happens if my item arrives damaged?
Submit a request within 30 days with at least one clear photo of the item and issue. After confirmation, choose a replacement or full refund.